So, a 50 minute broadband, TV and phone install should really take you just 10 to 20 minutes to plug in. co. You won’t be involved the whole time. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. This promotion means you won’t pay the usual setup fee of £35. £8p/m extra or included with Gig1 or Volt. 0 and phone. See full list on cable. your new services from Virgin Media in less than an hour. We'll install fibre for free but there will be charges from your chosen service provider for the broadband package and set up fee. Sky usually takes around two weeks to get a new broadband connection set up. Or you may be quicker than average! You won’t be involved the whole time. orderd when it went live (4 months ago) within 2 days the external install had be done (line from telegraph pole to a new virgin box on side of house). Plug your Wi-Fi booster into. Sky usually takes around two weeks to get a new broadband connection set up. Make UNBELIEVABLE savings on Virgin Media Broadband . I booked an engineer to come and install broadband at my flat. So, a 50 minute broadband, TV and phone. Receive a visit from an engineer, who will connect your line. 2. Virgin Media logo, on the Super Hub 2 it says WPS and on the Hub 3. Unless you are using socket 4 on a Hub5 you will never get higher than 940 on a single wired connection due to overheads. £8 a month add-on or at no extra cost for Ultimate Oomph, Gig1 and Volt customers. An Openreach modem is a white box that looks. Openreach are responsible for the UK’s communications access network, including the physical phone line that we use to supply NOW Broadband. This may take up to 2 minutes. This promotion means you won’t pay the usual setup fee of £35. The VM installer came and saw that the cable which had been cut from my new home needed to be installed, he noted that there must be a blockage which needs completing before he can. From that moment, you have 14 days to cancel without penalty for whatever reason, including if it’s taking too long for your broadband to be installed. Leave our dongle plugged into your router. Then plug your Sky Stream puck into your other TV and the power supply, and follow the on-screen instructions. You can now save on Virgin Broadband’s amazing M125 package as part of its pre-Black Friday deals. Average speeds are based on the speed available to at least 50% of customers at peak times (8-10pm). Switching from Virgin Media to BT: The key points. So, it’s best not to move it before then. If the installation is this bad (and judging by the message boards it seems to be the usual service level). Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. If you’re installing broadband, TV, and a phone line, the process should take around one hour and 15 minutes . Phone line - 5 mins. The Virgin Connect software is PC-only. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Connection times vary depending on whether there is an existing line at the property we can reconnect, or you need a new line. So I’ve had Sky Broadband for nearly two decades and their customer service is first class in my - 5277128 - 3Virgin Media broadband speeds. Make sure to take our kit with you when you move. You'll have 30 days to cancel your account. 0 on Trustpilot, though this is actually ahead of its closest competitors. The installation was booked for mid-August and, as at that point a full. Virgin Media M500: 516Mbps download. QuickStart, set up and connections. For information on service providers selling Full Fibre Broadband visit our FTTP providers page. SpeedWi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. So in your case you were told. Virgin Media scores a seemingly low 2. More Details. It'll take just over 30 minutes. 50 a month. Joining in Options. Excludes broadband faults and broadband network outages. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to close someone else’s Virgin Media account at the property. Which is the quickest broadband provider to install broadband? There's not much in it between broadband providers when it comes to installation time. 0 Kudos. YouInst ll tion guide - Virgin Media. If this confuses you, then don’t worry. See this. Available with M50 broadband or faster. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. When you move, if you are keeping the same services, you should take all your. Could Cable My Street bring Virgin Media to your home?Install Virgin TV Install Virgin TV 3. 'Switching from Virgin Media to Sky Broadband'. Virgin Media offers only superfast and ultrafast broadband. It was the UK’s fastest home broadband service, but with Virgin Media now also offering 1000Mbps broadband with its more widely available Gig1 service, Hyperoptic no longer leads the market in speed. £8 a month add-on or at no extra cost. A new line should be installed before you move in, but it’s best to add a third week onto the traditional 14-day timeframe. 255. App Store. You won’t be involved the whole time. v). A network adapter – you’ll need this for every computer you want to connect. on 07-11-2022 22:17. However, it does mean you will be tied to that provider for the duration of the contract term, which can make things tricky if any of the housemates decide to move out. 0 and phone. 17. Discover how Virgin Media services are installed. After we’ve booked your installation, you’ll receive an email confirming the date and time slot, as well as some instructions for the install day. Here's breakdown of the installation costs for some providers: Summary of installation costs for UK broadband providers - last checked October 2023. Both Sky and Virgin have a varied selection of broadband speeds, all with unlimited downloads. Just make sure you give it up to 24 hours to settle in before testing it and moving it if. This process can take up to two weeks. Hi, I'm I am in the process of purchasing a new house and would like to install the fastest virgin media broadband when I move in. virgin media thought it would be appropriate to charge me £52 a month for 18 months for this at renewal. This is what I tried to enter. 15 if we don’t turn up on the promised day of an. It may also be a button with this icon: . Options. There are four main options and all are unlimited so there's no monthly usage cap. No setup fee is available on all bundles, broadband & phone, and broadband only packages. deal anytime. Virgin Media M250: 264Mbps download, 25Mbps upload. We all know and love the internet and TV services that can enter our homes through entry points. Excludes broadband faults and broadband network outages. In either case, you should be connected to Sky broadband within two weeks. You might recall when you first placed your order we gave you two choices as to how you set up your Virgin Media services. Excludes broadband faults and broadband network outages. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. *Average speeds are based on the download speeds of at least. Granted the fibre broadband package is twice as fast as mine, but my computer wouldn't be twice as fast. BT will inform you of the estimated time it will take for installation once you place an order and agree on a date for the broadband service to be installed. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. You’ll also. 296. You'll also receive your contract either by email or. This particular tariffs gives a huge 264Mbps average download speeds, 25Mbps upload speeds - and there aren. After this, another £8. Well over 1 million New Zealand homes and businesses have already ordered fibre and Local Fibre Companies are carrying out more than 10,000 new connections every month. This promotion means you won’t pay the usual setup fee of £35. . Options. Reply. So i recently bought a 500mbs broadband package as I just moved house, this was back around the start of march, the inital date i was quoted was the…Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. £28 a. If your service goes down, and you report it to your provider, an £8. 90 percent of the land I worked was council ownedLeaving Virgin Media. Go to My Apps and open up the Downloader app. How long should it take to - 5243138. If you are moving abroad, we will have to cancel your Virgin Media subscription in Ireland. Up to 3 WiFi Pods if needed. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Up to 3 WiFi Pods if needed. Everything you need is posted to you. 7 3. Available on new activations. On your day install we will require: 2. Maggy. I was told installation would be in February. S ales operative - 5187264If you're staying at the same address and changing product (for example, Broadband, Superfast Fibre or Fibre 100) it should be 1-2 weeks. Install your Boosters. Also the bolt on sim o2 contract with Virgin Ultimate Volt bundle states it’s unlimited data , unlimited mins and text however it’s only saying 250gb per month on my o2 app, I’ve rung o2 and they confirmed what I said and made a note and advised to check on my first bill for any changes but I’ve already checked my first bill and it. £28. Hi, I have just bought M125 broadband and received email from Virgin: "W e're sending your QuickStart install pack very soon. When Virgin Media was installed in my area I signed up on a deal including 200Mb broadband, weekend phone calls and maxi TV package for £45 but a year later when I tried to renew the cost for the same package plus anytime calls jumped up to £78 a month (18 month contract). Did you go for the option of having everything done by one of our expert technicians? When Virgin Media was installed in my area I signed up on a deal including 200Mb broadband, weekend phone calls and maxi TV package for £45 but a year later when I tried to renew the cost for the same package plus anytime calls jumped up to £78 a month (18 month contract). uk that their partnership with Open Fibre Networks Limited (OFNL / GTC / BUUK) is being extended, which will enable them to expand their rival gigabit broadband, TV and phone network to cover UK homes on some of the operator’s existing (older) sites. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in circumstances where: They experience a qualifying delay in activation of a fixed line or broadband service (defined at paragraph 1 below); or. Just push to fit Firmly push the end of the cables into the sockets. I initially had a date of 22nd September for the installation, time booked off work etc. The timescale is usually 90 days but if there is someone else in the property who hasn't had Virgin Media prior or in the last 90 days they could sign up once the current account has been cancelled. How to register to use the TV Go app or website. . Need help installing Virgin Media broadband? Use our QuickStart self installation package for quicker broadband and internet set up. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. As said, you will pay nothing until VM's service is installed and operational. As long as. They will drill a hole. If it’s really fast broadband you want, you’re more likely to be able to access Virgin’s network than Sky’s new ultrafast speeds. I telephoned Virgin Media on 14 May to register a complaint and was told that the installation manager for the area would contact me that day. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Also, my current provider gives me completely unlimited and unshaped fibre, and my own static IP. Virgin Media logo, on the Super Hub 2 it says WPS and on the Hub 3. Plus get help on things like wayleave & access agreements. The beauty of a 30-day rolling broadband contract is that you can make it last 12 months or as long as you’d like,. 5 minutes. Openreach are responsible for the UK’s communications access network, including the physical phone line that we use to supply NOW Broadband. bigkenny75. When you switch to Virgin Media you will be given a choice of installation dates before you place your order. However I've received an email today to say the delivery of the QuickStart self-install pack has been delayed by over. 255. You'll see this icon when we think it'd be helpful for you to pause the video. Virgin Media is one of the “Big Four” broadband providers (the others being Sky, TalkTalk and BT). Call 01 267 8670. Virgin Media Wall Socket Example 2. co. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. TV. If Virgin had told me a couple of days before I could’ve. xxx and on the same interface, see a public IPV6 address that start "2a0e". 1. Key words are initially, confirmed and writing. 168. On average it can take 16 days to create your first bill, in which time you’ll have been receiving services from us. Virgin Media M250: 264Mbps download, 25Mbps upload. Here's what to expect when having Virgin Media Fibre Broadband installed in your home in terms of quality of installation including wiring, cable boxes, and. Whether you are using a Mac or a PC, you will need to install the drivers that come with the modem. However, there will be a delay to industry’s launch of the new process and it is not yet available for customers to use. Technically if there has already been virgin installed at the property they can install it at the same place and make you pay £99 for a relocation. The WiFi Booster will start copying your Hub’s details. We’ll send you a confirmation email or text if we’ve found your. It has five different widely available speed options, with average speeds of 54Mbps, 132Mbps, 264Mbps, 362Mbps and 516Mbps. 1 Install your Boosters 1 Install your Boosters Plug the smaller Booster. We’ll send you a reminder email closer to the date too. Check AvailabilityVirgin Fibre Areas only. Can I have engineer visit and setup it? Thanks. If you already have a line, we’ll switch your broadband remotely. About Virgin Media Broadband. Mark as New;. However, if your property has been connected to Virgin Media’s cable network at some point in the past three years, you could do a much quicker broadband setup with the Virgin Media self-install. They will now ‘install’ mid March. Set it up about an hour ago. Region No. I initially booked my broadband installation on 1st of December 2022 because I was about to move into my new bought house over. If our technician needs to. Step by step guide to installing your Virgin TV 360 box, broadband Hub 4. The cost of a new landline is around £140, while the cost of reactivating an old line is £. Simply book one of our technicians to install your services or, if you’re given the QuickStart option at checkout, you can choose to set up without waiting. Digital phone line or no phone line. How to install your Virgin TV | Virgin MediaInst ll tion guide 3 Inst ll Virgin Bro db nd 4 Inst ll Virgin TV 5 Inst ll Virgin Phone 1. It is really quite simple. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. The Broadband Speed Code of Practice continues to apply to your fixed line broadband but will not cover broadband speeds provided over your Virgin Media’s Back-up Hub. Yes! When you join Netflix, you’ll get to choose your Netflix plan. Using the Virgin TV Go app, users can watch their favourite shows and movies from anywhere, whether at home or on the go. Contact your chosen provider and arrange to have a new line installed. On the agreed activation date, plug your router into the master phone socket using the cables provided. All Sky broadband customers can take advantage of free wifi when they are away from home by connecting to The Cloud hotspots. If our technician needs to install our cables and switch your broadband over, it will take more time, but you’ll be offered the next available installation visit when you place your order. £62 a month for 24 months. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. At least 30Mbps download speeds in every room or £100 one-off credit. You can monitor your WiFi Pod’s (white) health, signal strength, and speeds using the Virgin Media Connect app. Virgin Media Hub 5 to replace my Hub 3. Virgin Media M500: 516Mbps download. I have been waiting 10 weeks to have broadband installed in a house 4 doors away from where I previously had Virgin Broadband. Plug it into an open USB port and follow the installation prompts. 0 or 3. Within that letter or email, we’ll also include information about any other changes we’re making, and. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Lines are open 12pm-10pm, 7 days a week. Step 3 - Label the box – a letter came with the. Your QuickStart pack will be delivered by courier within three working days (four days for Northern Ireland). If you have an other QuickStart installation from Virgin Media,. The equation for calculating download time is: File Size in bytes / (Download Speed in bits / 8) = Time. If the provider fails to send an engineer on the date agreed, then the. Most QuickStart kits have just 6 cables, connectors and powerlines to. I forget about it and think nothing. How to install Virgin Media broadband . Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. These are arrival timeslots. Virgin does also run 18 month plans on. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. The beauty of a 30-day rolling broadband contract is that you can make it last 12 months or as long as you’d like,. Setting up is easy. max 50Mbps upload speed. And that’s because when you inform the broadband supplier is important. You might have to use microfilters to connect your landline phone as well as your broadband. You’ll find some simple step-by-step instructions telling you how to set up each of your services. No setup fee. Virgin Media M125: 132Mbps download, 20Mbps upload. Solved: Hi, On Friday I signed up for a broadband contract for my new home and was surprised to get a phone call this morning from an - 5171702. Average speeds are based on the speed available to at least 50% of customers at peak times (8-10pm). Contact your chosen provider and arrange to have a new line installed. Minimum term applies to your broadband service, check basket for details. Its different packages include: M50 (54Mb) M100 (108Mb) M200 (213Mb) M350 (362Mb) M500 (516Mb) Gig1 (1130Mb) Though right now Virgin broadband is only available to 55% of the country – use our postcode checker to see if you can get it. Pile driving activities include the time to install or remove a single pile or series of piles, as long as the time elapsed between uses of the pile driving equipment is. This hole will typically be up to 1cm in diameter and often positioned near your front door. We'll connect you in 4 to 21 working days - you'll get a provisional date once we've checked your details during the order. The engineer will be working both inside and outside your property. £8p/m extra or included with Gig1 or Volt. Simply book one of our technicians to install your services or, if you’re given the QuickStart option at checkout, you can choose to set up without waiting. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 168. When it comes to set-up costs for Sky, these usually start around the £20 mark and can reach as high as £50, plus an. Enjoy unlimited monthly data. 50 a. The speed you receive where you live may be lower than that listed above. Step 3. Gig1 Fibre Broadband (average download speed 1130Mbps). in which case it won't happen until you receive and install the new equipment. For just £70 a month, customers will get Virgin’s ultrafast broadband and more than 230 TV channels, including Sky Sports HD and Sky Cinema HD. The pre-install team (or pre-pull or whatever) came a week before to get the cable to the house. At the moment you can get Virgin Media's M250 Fibre Broadband for only £30. The equation for calculating download time is: File Size in bytes / (Download Speed in bits / 8) = Time. You can give us this notice by calling freephone 1908. You can't delete the primary Virgin Media email address until 90 days after ceasing services with Virgin Media. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. £70 for reconnecting disconnected lines. 3 – New Build Site Drawing Guidelines 4 – New Build Best Practice Guidelines 5 – Chamber Sizes and Approved Lids 6 – Preformed vs Brick Chamber Construction 7 – Monobox® Chamber Assembly 8 – Modula® Chamber Assembly 9 – Fortress® Chamber Assembly 10 – Ultima® Chamber Assembly 11 – Brick Built Chambers 12 – Residential Termination BoxAs announced in September 2021, a new easier and quicker switching process for all broadband and landline services, One Touch Switch, was due to be launched on 3 April 2023. I'm guessing my prefered date may be altered. Virgin Media services. Plug the cables in. . So, a 50 minute broadband, TV and phone install should really take you just 10 to 20 minutes to plug in. This promotion means you won’t pay the usual setup fee of £35. Once the new Hub arrives, please plug it in within 5 days. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. Available to Virgin Media residential broadband customers on M50 broadband or faster. Forum Member. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. . from the Street Cabinet to your house, then of course to wire your house up, where you would want everything. The first method is to visit the Virgin Media Site. Step 1. Both your fibre cable and Wi-Fi router will be plugged into this. 5, 10. 2 Connect the red end of the coax cable to the right side of the Virgin Media connection box situated on the wall in your home. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 18 month minimum term applies to your broadband service. Your right to automatic compensation for total loss of your fixed broadband remains unaffected. In most cases, broadband providers give the option of a 12. No dish. Our , which you can add anytime, start from £2. Call costsVirgin Fibre Areas only. Luckily, most newer computers have one already. Broadband only. With a landline: 14 days. Excludes Essential broadband customers. on 03-12-2022 10:11. Check your package & bills . The only time you won’t be able to install Virgin yourself is if your home has. Unfortunately transferring numbers over are not as quick as our broadband speed. It's a 15cm x 13cm external junction box that we install on the outside of your property which connects the property to the Openreach fibre network. uk how long to successfully install broadband? The se. You'll have 30 days to cancel your account. on 18-01-2023 20:59. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Internet Members can add Virgin Plus TV to an eligible unlimited Internet plan, starting from $35 /mo. TV box - 15 mins. If your issue is with joining Virgin Media or applying your broadband speed boost please contact us. Feel free to pause at other times, too! First, we need to get you activated. Troubleshooting Troubleshooting:You can get in touch either by calling on 0345 454 1111 or by sending a message via the online chat service. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. You might also need to change it if your current package isn’t available at your new address. Everything you need is posted to you. Receive your new router in the post. I'm considering having the phone, broadband, & tv with them. • Install future proof-technology, investing now for the next 50 years! • Huge capacity to allow all devices in a home to connect seamlessly and without compromise • Enabling consumers to have access to more fibre-broadband providers • Providing a new level of service with high-speed connectivity for download andHi @Rats180. 161346 Virgin Media D4A Self Install Navod4. If you aren’t available, someone over 18 will need to be around. Installing FTTP can take up to three hours. Web Safe only works when you’re connected to your Virgin Broadband at home. Despite me only being on - m100 broad band + Talk anytime phone (no t. Back a step. The new Virgin TV 360 set-top box and Mini box. It usually takes between 30 minutes and 2 hours for an engineer to set up your Virgin Media services, this all depends on the services you’re having installed. Select Netflix Premium to access 4K Ultra HD with compatible devices. Push the white cable (from the old Hub) into the back of the new Hub. 40 payment is due to cover the first two full working days. If writing send it by registered post. Bundle your deals: Add TV with hundreds of channels and mobile services from Virgin Media O2. Welcome to Virgin Media! This video will take you through installing your broadband, step by step. Pay a fee. All you need to do is contact Virgin Media and explain what the issue is. on 21-02-2023 11:49. After that, it’s just £3 per month (or £30 a year). Plus, again optionally, a cable will be run to a phone socket for the phone service. Plusnet broadband deals; Virgin broadband deals; Vodafone broadband deals; EE broadband deals; Sky fibre deals; BT fibre deals; Reviews. This promotion means you won’t pay the usual setup fee of £35. Virgin Media Smart Home with Google Nest FAQs. . Sky does have more choice in terms of slower speeds and even has an ADSL option of 11Mbps, but Virgin. How long does switching take? Switching typically takes a maximum of 14 days, but can be longer if the provider is busy, or you need an engineer. Home rentals and long broadband contracts Many broadband contracts, and most of the best deals, have a term of 18 or 24 months, which can be longer than the lease on a rented home. 4. 5. Virgin Media M350: 362Mbps download, 36Mbps upload. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859*. Cox – Best bundle discounts. 6 When working normally the power light will be on and the connection light will be off. Once you’ve picked your service, Sky will confirm your activation date. It's a 15cm x 13cm external junction box that we install on the outside of your property which connects the property to the Openreach fibre network. WiFi speed seems to be variable depending on device so no complaints. The second method is to send an email to Virgin Media requesting a return kit. Nobody welcomes a price rise, and we get that. All you need to do is contact Virgin Media and explain what the issue is. Sometimes they'll need to create new hole. In the more remote bundled areas, broadband connectivity can be significantly worse than in urban centers. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service. How long is the appointment? The installation takes around three hours and the Openreach engineer will need access to your property. Once your Virgin broadband package is up and running, connecting your TV plan will take a few hours at most. *Average speeds are based on the download speeds of at least 50% of customers at peak time (8pm to 10pm). In the Virgin Media Connect app, you’ll be able to see your mesh WiFi Pod’s health, signal strength, and speeds. £29. All Sky TV customers get Sky. Right now, you can get Virgin's 250Mb Broadband package for only £30 per month for 18 months. 2 - look at a 4g - 5g deal - a smarty sim at £20 a month [4g] or a 3 router at £25 a month on a 30 day contract [4g or 5g if you are in a 5g area] 3 - what not to do. The upshot of this is that if you are switching to Sky from another. Activate Install Virgin Broadband Install. Your Digital TV, broadband and home phone will be up and running before you know it. When you switch to Virgin Media you will be given a choice of installation dates before you place your order. However, if your property has been connected to Virgin Media’s cable network at some point in the past three years, you could do a much quicker broadband. Pay a fee. You may not have access to BT’s full fibre broadband packages in your area. More Details. Choose your package. I have no issues with Virgin about the challenges of getting council approval to undergo construction work outside my property, but every time I call the pre-installation team, they have very. Solved: Hi, On Friday I signed up for a broadband contract for my new home and was surprised to get a phone call this morning from an - 5171702. . so long as your address is already wired for service. 59pm on the date initially confirmed in writing with that customer. Call the pre-installation and delivery team on.